This error occurs when the Backup computer (usually in the bar or in the dining area) is not being seen on the POS network by the computer that is giving the error

Solutions

Step 1

Make sure the Backup computer has power and is turned on

Step 2

Make sure the Backup computer is running the Focus software

Step 3

Unplug and plug back in the network cable from the network port Backup computer

Step 4

Unplug and plug back in the network cable from the network port computer that is giving the error

NOTE: Network Port could be under the monitor or behind the computer. Green and amber lights will turn on when the network cable is plugged back in