Focus POS™ User Guide

A. Front of the house order entry

1. Clock in and out

2. Create and view open checks

3. Delete a menu item that has not been sent to the kitchen or bar printer

4. Modify a menu item

5. Hold and fire menu items

6. Delay send menu items

7. Split a check – before order

8. Split a check – after order

9. Split a single menu item on split check

10. Transfer a check to employee, table & item

11. Payment with Cash, Credit card & Gift Card

12. Split payments on a check

13. Issue a gift card

14. Add money to gift card & check balance

15. Edit your credit card tips

16. Printing a credit card voucher

17. Re-entering in a credit card tip

18. Reprint a check

19. Run a checkout report

B. Front of the house Special Functions

1. Entering in delivery orders

2. Entering in To Go orders

3. Changing the Blackboard

4. Sending messages to employees

5. Using Check filter & edit guest check

a. Using check filter

b. Edit guest check

C. Manager functions in order entry

1. Discounting menu items

2. Discounting gift cards

3. Removing discounts

4. Voiding a payment

5. Voiding a payment

6. Email customer receipts

D. Employee Management & training mode

1. Add an employee

2. Editing employees

3. Terminating and deactivating employees

4. Training Mode

E. Time card – adding and editing time cards

1. Creating a new time card

2. Editing a time card

3. Deleting a time card

4. Clocking out employees

F. Menu Building

1. Making a Menu item

   a. Add a menu item

   b. Add a menu item on a canvas

2. Deleting a menu item for a canvas

3. Add a new canvas & create canvas button on the main screen

   a. Add new canvas

   b. Add canvas button on main screen

4. Add modifier button

5. Add modifier to a modifier canvas

6. Add modifier to a menu item

7. Change price, count & out of stock items

8. Undoing mistakes on the canvas

9. Editing & Organize menu buttons

G. Discounts

1. Adding a discount

2. Adding a discount to a canvas

3. Gift card discounts

H. Reports

1. Emailing out reports

2. Printing reports

3. Creating and modifying a report

I. Credit cards

1. Credit Card Declines & Processor Errors

2. Putting credit cards in offline mode

3. Putting credit cards back online

4. Checking the status of the batch

5. Refunding a credit card

6. Using iFace for Credit Cards

7. Reapply credit card payment

J. Troubleshooting

1. Identifying each station – Focus & Backup stations

2. Checking the internet connection

3. Network issues

   a. network map & devices

   b. network cable connections

4. Primary Path not found error

5. Backup Path not found error

6. Rebooting a station

   a. Exit Focus software & restart

   b. End Focus process & Restart

   c. Proper way to reboot a station

7. Printer issues

   a. thermal & impact printers

   b. reboot printer

   c. printer cable connections

   d. reroute printer

8. Green Bar and Red Bar errors

9. Close Day error

10. Batch Settle error

11. Hardware key not found error

12. POS stations Freezing

13. MSR reader Issues

Other pages

1. Phone/Camera Access